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Digital Finance in the field

  • Why Most Agent Networks Will Fail
    13 Sep 2017

    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      Link: 
      https://www.linkedin.com/in/mikemccaffreysf?authType=NAME_SEARCH&authToken=jvfs&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A2365126%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1462342526672%2Ctas%3AMike%20McCa
      External Contributor: 
      Yes

    The Soul of an Agent Network

    The Helix Institute has evaluated and advised all types of agent networks in countries around the world. Big ones, rural ones, new ones, bank ones, and even imaginary inactive ones. Despite the

  • Progress and Challenges with KYC and Digital ID
    04 Sep 2017

    • David Cracknell

      Faculty Image: 
      Faculty Title: 
      Managing Director - Africa at MicroSave
      Link: 
      http://ke.linkedin.com/pub/david-cracknell/0/328/207
      Order: 
      3
      External Contributor: 
      No

    • Venkata N. Atluri

      Faculty Image: 
      Faculty Title: 
      Principal Consultant – Digital Financial Services Ecosystems
      External Contributor: 
      No

    "Identification provides a foundation for other rights and gives a voice to the voiceless."- Makhtar Diop, World Bank Vice President for Africa

  • A Strategic Approach for Next-Generation DFS Agent Networks
    01 Sep 2017

    • Jacqueline Jumah

      Faculty Image: 
      Faculty Title: 
      Manager - Strategic Operations for Digital Finance at MicroSave
      Link: 
      https://www.linkedin.com/pub/jacqueline-jumah/3b/23a/b82
      Order: 
      5
      External Contributor: 
      No

    • William Nanjero

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Digital Finance at MicroSave
      Link: 
      https://www.linkedin.com/in/william-nanjero-07a90a21?authType=NAME_SEARCH&authToken=XURp&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A76906462%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1453813086215%2Ctas%3Awill
      Order: 
      2
      External Contributor: 
      No

    • Isaac Ondieki

      Faculty Image: 
      Faculty Title: 
      Regional Managing Director Africa Nairobi, Kenya
      External Contributor: 
      No

    With special thanks and acknowledgement to Abhinav Sinha (EKO India), Tamara Cook (FSD Kenya), Kwame Oppong (CGAP), Paul Mbugua (Eclectics), Paul Musoke (FSD Africa), and Abigail Komu (Independent Consultant).

    Some people may argue that agent

  • Interoperability – A Regulatory Perspective
    01 Sep 2017

    • David Cracknell

      Faculty Image: 
      Faculty Title: 
      Managing Director - Africa at MicroSave
      Link: 
      http://ke.linkedin.com/pub/david-cracknell/0/328/207
      Order: 
      3
      External Contributor: 
      No

    • Venkata N. Atluri

      Faculty Image: 
      Faculty Title: 
      Principal Consultant – Digital Financial Services Ecosystems
      External Contributor: 
      No

    Basis great inputs and discussions from Amrik Heyer, FSD Kenya, Stephen Mwaura former Head of Payments, Central Bank of Kenya, Uma Shankar Paliwal, Former Executive Director, RBI, Dennis Njau, Head of Channels, Kenya Commercial Bank, Gang Chai, Payment Policy Manager, Central

  • Liquidity – Solving Agents’ Perennial Problem
    30 Aug 2017

    • Graham A.N Wright

      Faculty Image: 
      Faculty Title: 
      Group Managing Director at MicroSave
      Link: 
      http://uk.linkedin.com/in/grahamanwright
      Order: 
      1
      External Contributor: 
      No

    • Nancy Kiarie

      Faculty Image: 
      Faculty Title: 
      Analyst
      Link: 
      https://ke.linkedin.com/in/nancy-kiarie-72458236
      External Contributor: 
      Yes

    The blog is based on insightful inputs from Maurice Oyare (PesaPoint), Joseck Mudiri (IFC), Edwin Otieno (Software Group), George Muga (Airtel-Africa), Edwin Odira (Telkom), Paul Langlois-Meurinne (Optimetrics), Nic Wasunna (GSMA) and Wilfred Ndirangu (Eclectics

  • More Than Hygiene – Improving Agent Network Performance to Maximise Profitability
    29 Aug 2017

    • Graham A.N Wright

      Faculty Image: 
      Faculty Title: 
      Group Managing Director at MicroSave
      Link: 
      http://uk.linkedin.com/in/grahamanwright
      Order: 
      1
      External Contributor: 
      No

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    Over the last four years, as part of the Agent Network Accelerator (ANA) project, we have interviewed more than 34,000 agents from

  • Three Areas DFS Providers Prioritise to Enhance Agent Networks
    29 Aug 2017

    • Nancy Kiarie

      Faculty Image: 
      Faculty Title: 
      Analyst
      Link: 
      https://ke.linkedin.com/in/nancy-kiarie-72458236
      External Contributor: 
      Yes

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    Since its launch in 2013, The Helix Institute has offered evidence-based insights, practical training

  • How Smart are Smartphone Lending Apps in Kenya?
    07 Jul 2017

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    • Mercy Wachira

      Faculty Image: 
      Faculty Title: 
      Analyst - Digital Financial Services
      External Contributor: 
      Yes

    The mobile digital credit revolution in Kenya has attracted many

  • Three Steps to Keeping Banks Agents Happy
    20 Apr 2017

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    Banks eyeing agency banking rollouts in Africa can learn from Kenya

  • Benchmarking Customer to Agent Ratios
    29 Mar 2017

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    DFS providers struggle with a variant on the chicken and egg problem: whether to recruit more agents or more customers? How to provide adequate access for customers while ensuring agents face sufficient

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