• 03 Aug 2018
    • Dorcas Muthoni

      Faculty Image: 
      Faculty Title: 
      Analyst - Strategic Operations for Digital Finance
      External Contributor: 
      Yes
    • Edward Obiko

      Faculty Image: 
      Faculty Title: 
      Manager - Digital Finance at MicroSave
      External Contributor: 
      Yes

    ​We met Cyrus Kibuchi on a Monday morning at Kamangu, a town 40 km from Nairobi. Cyrus works as an agent in Kamangu, and days like this usually find him busy at work. He is an agent who serves seven digital financial services (DFS)

  • 13 Feb 2018
    • Bhavana Srivastava

      Faculty Image: 
      Faculty Title: 
      Associate Director - Business Development & Project Management
      External Contributor: 
      Yes
    • Vivek Khanna

      Faculty Image: 
      Faculty Title: 
      Senior Manager
      External Contributor: 
      Yes

    As we gear up to unveil the second edition of MicroSave’s acclaimed Agent Network Accelerator (ANA) programme, here

  • 29 Jan 2018
    • Raunak Kapoor

      Faculty Image: 
      Faculty Title: 
      Senior Manager
      External Contributor: 
      Yes
    • T. V. S. Ravi Kumar

      Faculty Image: 
      Faculty Title: 
      Senior Manager - Inclusive Finance and Banking at MicroSave
      External Contributor: 
      Yes

    This blog is second in the series on the key findings and recommendations of the recently concluded Agent Network Accelerator (ANA) Indonesia

  • 28 Jan 2018
    • Jacqueline Jumah

      Faculty Image: 
      Faculty Title: 
      Manager - Strategic Operations for Digital Finance at MicroSave
      Order: 
      7
      External Contributor: 
      Yes
    • Irene Wagaki

      Faculty Image: 
      Faculty Title: 
      Assistant Manager- Digital Financial Services at MicroSave
      External Contributor: 
      Yes

    Customer development is a fundamental requirement for any business. In digital financial services (DFS), we can view customer development as a journey that comprises customer discovery, customer captivation, and appropriating value. Customer discovery involves finding

  • 18 Dec 2017
    • Sidra Butt Mughal

      Faculty Image: 
      Faculty Title: 
      Senior Research Manager
      External Contributor: 
      Yes
    • Imran Khan

      Faculty Image: 
      Faculty Title: 
      Independent Research Consultant
      External Contributor: 
      Yes
  • 08 Dec 2017
    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      External Contributor: 
      Yes
    • Raunak Kapoor

      Faculty Image: 
      Faculty Title: 
      Senior Manager
      External Contributor: 
      Yes

     

    Digital Financial Services (DFS) emerged in Indonesia in 2007, with e-money services targeted at the middle income and affluent segments rather than the unbanked and underbanked masses. In 2014,

  • 08 Nov 2017
    • Jacqueline Jumah

      Faculty Image: 
      Faculty Title: 
      Manager - Strategic Operations for Digital Finance at MicroSave
      Order: 
      7
      External Contributor: 
      Yes

    MicroSave / The Helix Institute of Digital Finance will be launching the findings from the second wave of the Agent Network Accelerator (ANA) Study for Nigeria on the 5th December 2017. The study was conducted with the financial

  • 02 Oct 2017
    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      External Contributor: 
      Yes
    • Sidra Butt Mughal

      Faculty Image: 
      Faculty Title: 
      Senior Research Manager
      External Contributor: 
      Yes
    • Imran Khan

      Faculty Image: 
      Faculty Title: 
      Independent Research Consultant
      External Contributor: 
      Yes

    The success of a branchless banking network is entirely dependent on the ability of its agents to deliver high-quality services to the target market, that are in

  • 13 Sep 2017
    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      External Contributor: 
      Yes

    The Soul of an Agent Network

    The Helix Institute has evaluated and advised all types of agent networks in countries around the world. Big ones, rural ones, new ones, bank ones, and even imaginary inactive ones. Despite the

  • 04 Sep 2017
    • David Cracknell

      Faculty Image: 
      Faculty Title: 
      Global Technical Director at MicroSave
      Order: 
      3
      External Contributor: 
      No
    • Venkata N. Atluri

      Faculty Image: 
      Faculty Title: 
      Principal Consultant – Digital Financial Services
      Order: 
      6
      External Contributor: 
      No

    "Identification provides a foundation for other rights and gives a voice to the voiceless."- Makhtar Diop, World Bank Vice President for Africa

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