Digital Finance in the field

  • Myths Busted, New Evidence Generated: ANA India Wave II Study has a Lot to Tell – Stay Tuned
    13 Feb 2018

    • Bhavana Srivastava

      Faculty Image: 
      Faculty Title: 
      Associate Director - Business Development & Project Management
      Link: 
      https://www.linkedin.com/in/bhavana-srivastava-aa8a698
      External Contributor: 
      Yes

    • Vivek Khanna

      Faculty Image: 
      Faculty Title: 
      Senior Manager
      Link: 
      https://www.linkedin.com/in/vivek-khanna-7657796/
      External Contributor: 
      Yes

    As we gear up to unveil the second edition of MicroSave’s acclaimed Agent Network Accelerator (ANA) programme, here

  • Third-Party Agent Network Managers: The Missing Element in Indonesia’s DFS Sector
    29 Jan 2018

    • Raunak Kapoor

      Faculty Image: 
      Faculty Title: 
      Senior Manager
      Link: 
      https://www.linkedin.com/in/raunak-kapoor-32736113/
      External Contributor: 
      Yes

    • T. V. S. Ravi Kumar

      Faculty Image: 
      Faculty Title: 
      Senior Manager - Inclusive Finance and Banking at MicroSave
      Link: 
      https://www.linkedin.com/in/ravi-kumar-4aaa4012/
      External Contributor: 
      Yes

    This blog is second in the series on the key findings and recommendations of the recently concluded Agent Network Accelerator (ANA) Indonesia

  • DFS Customer Development Opportunities in Nigeria
    28 Jan 2018

    • Jacqueline Jumah

      Faculty Image: 
      Faculty Title: 
      Manager - Strategic Operations for Digital Finance at MicroSave
      Link: 
      https://www.linkedin.com/pub/jacqueline-jumah/3b/23a/b82
      Order: 
      7
      External Contributor: 
      No

    • Irene Wagaki

      Faculty Image: 
      Faculty Title: 
      Assistant Manager- Digital Financial Services at MicroSave
      Link: 
      https://ke.linkedin.com/in/irene-wagaki-b19baa24
      External Contributor: 
      Yes

    Customer development is a fundamental requirement for any business. In digital financial services (DFS), we can view customer development as a journey that comprises customer discovery, customer captivation, and appropriating value. Customer discovery involves finding

  • The Unrealised Potential of Mobile Wallets in Pakistan
    18 Dec 2017

    • Sidra Butt Mughal

      Faculty Image: 
      Faculty Title: 
      Senior Research Manager
      Link: 
      https://www.linkedin.com/in/sidra-butt-mughal-a7608815/
      External Contributor: 
      Yes

    • Imran Khan

      Faculty Image: 
      Faculty Title: 
      Independent Research Consultant
      Link: 
      https://www.linkedin.com/in/imran-khan-a7039511/
      External Contributor: 
      Yes
  • A First Look at Indonesia’s Emerging Agent Network
    08 Dec 2017

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    • Raunak Kapoor

      Faculty Image: 
      Faculty Title: 
      Senior Manager
      Link: 
      https://www.linkedin.com/in/raunak-kapoor-32736113/
      External Contributor: 
      Yes

     

    Digital Financial Services (DFS) emerged in Indonesia in 2007, with e-money services targeted at the middle income and affluent segments rather than the unbanked and underbanked masses. In 2014,

  • The Missing Truth on the Agent Banking Business Case in Nigeria
    08 Nov 2017

    • Jacqueline Jumah

      Faculty Image: 
      Faculty Title: 
      Manager - Strategic Operations for Digital Finance at MicroSave
      Link: 
      https://www.linkedin.com/pub/jacqueline-jumah/3b/23a/b82
      Order: 
      7
      External Contributor: 
      No

    MicroSave / The Helix Institute of Digital Finance will be launching the findings from the second wave of the Agent Network Accelerator (ANA) Study for Nigeria on the 5th December 2017. The study was conducted with the financial

  • State of Play - Insights on the Evolution of Pakistan’s Mobile Money Agent Network
    02 Oct 2017

    • Vera Bersudskaya

      Faculty Image: 
      Faculty Title: 
      Quantitative Research Manager
      Link: 
      https://ke.linkedin.com/in/verabersudskaya
      External Contributor: 
      Yes

    • Sidra Butt Mughal

      Faculty Image: 
      Faculty Title: 
      Senior Research Manager
      Link: 
      https://www.linkedin.com/in/sidra-butt-mughal-a7608815/
      External Contributor: 
      Yes

    • Imran Khan

      Faculty Image: 
      Faculty Title: 
      Independent Research Consultant
      Link: 
      https://www.linkedin.com/in/imran-khan-a7039511/
      External Contributor: 
      Yes

    The success of a branchless banking network is entirely dependent on the ability of its agents to deliver high-quality services to the target market, that are in

  • Why Most Agent Networks Will Fail
    13 Sep 2017

    • Mike McCaffrey

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Strategic Operations for Digital Finance
      Link: 
      https://www.linkedin.com/in/mikemccaffreysf?authType=NAME_SEARCH&authToken=jvfs&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A2365126%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1462342526672%2Ctas%3AMike%20McCa
      External Contributor: 
      Yes

    The Soul of an Agent Network

    The Helix Institute has evaluated and advised all types of agent networks in countries around the world. Big ones, rural ones, new ones, bank ones, and even imaginary inactive ones. Despite the

  • Progress and Challenges with KYC and Digital ID
    04 Sep 2017

    • David Cracknell

      Faculty Image: 
      Faculty Title: 
      Global Technical Director at MicroSave
      Link: 
      http://ke.linkedin.com/pub/david-cracknell/0/328/207
      Order: 
      3
      External Contributor: 
      No

    • Venkata N. Atluri

      Faculty Image: 
      Faculty Title: 
      Principal Consultant – Digital Financial Services
      Link: 
      https://www.linkedin.com/in/venkata-n-atluri-34b9784/
      Order: 
      6
      External Contributor: 
      No

    "Identification provides a foundation for other rights and gives a voice to the voiceless."- Makhtar Diop, World Bank Vice President for Africa

  • A Strategic Approach for Next-Generation DFS Agent Networks
    01 Sep 2017

    • Jacqueline Jumah

      Faculty Image: 
      Faculty Title: 
      Manager - Strategic Operations for Digital Finance at MicroSave
      Link: 
      https://www.linkedin.com/pub/jacqueline-jumah/3b/23a/b82
      Order: 
      7
      External Contributor: 
      No

    • William Nanjero

      Faculty Image: 
      Faculty Title: 
      Principal Consultant - Digital Finance at MicroSave
      Link: 
      https://www.linkedin.com/in/william-nanjero-07a90a21?authType=NAME_SEARCH&authToken=XURp&locale=en_US&trk=tyah&trkInfo=clickedVertical%3Amynetwork%2CclickedEntityId%3A76906462%2CauthType%3ANAME_SEARCH%2Cidx%3A1-1-1%2CtarId%3A1453813086215%2Ctas%3Awill
      Order: 
      5
      External Contributor: 
      Yes

    • Isaac Ondieki

      Faculty Image: 
      Faculty Title: 
      Regional Managing Director Africa Nairobi, Kenya
      External Contributor: 
      Yes

    With special thanks and acknowledgement to Abhinav Sinha (EKO India), Tamara Cook (FSD Kenya), Kwame Oppong (CGAP), Paul Mbugua (Eclectics), Paul Musoke (FSD Africa), and Abigail Komu (Independent Consultant).

    Some people may argue that agent

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