Our Courses

  • Agent Banking: Getting Strategy and Operations Right

    There is a growing interest in Agency/Agent Banking across emerging markets. Financial institutions see this as a cost-effective way to grow and serve their customer base beyond the coverage by brick and mortar branches. Key strategic and operational issues that banks need to...

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  • Digital Transformation for Financial Institutions

    Financial institutions have been increasingly facing pressure to go digital. The benefits are numerous. The digital transformation of financial institutions may result in a significant reduction in operational costs. It can considerably increase the outreach and efficiency of...

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  • Digital Credit: Managing Risks and Achieving Scale

    One of the key drivers of financial inclusion is access to finance. Digital platforms have been used as a channel to drive access. In the recent past, the emergence of innovative financial products like digital credit has allowed a significant number of people in emerging...

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  • Digital Financial Services - Core Building Blocks for Success

    In spite of the promise of digital financial services (DFS), challenges abound.  Many deployments remain hopelessly under used, and both uptake and usage remains a challenge. Other stakeholders including traditional financial service providers, policy-makers, donor and other...

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  • Managing Risks and Fraud in Digital Finance

    Risk and fraud pose significant strategic and operational threats for digital financial service (DFS) deployments – and reduce customer uptake and usage. This course analyses risk and fraud management from the demand side (customer level) perspective, as well as the supply...

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  • Rethinking Marketing for Digital Finance

    Many digital financial services (DFS) deployments continue to struggle with low uptake and high rates of inactivity amongst registered users. Delivery of DFS not only requires good product and excellent distribution channels, but also the right marketing strategies.  This...

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  • Optimizing Your DFS Agent Network

    Agent Network Management is one of the biggest challenges for expanding mobile money and agent banking roll-outs. Indeed, robust and reliable agent networks are the necessary foundation of any successful deployment of digital financial services (DFS). This course equips...

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  • Digital Finance for Microfinance Institutions

     

    Microfinance institutions (MFIs) are increasingly facing pressure to go digital. The benefits are numerous, as DFS has the power to lower operational costs and increase outreach and efficiency. However, digital finance is extremely complex and the operational...

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  • Designing and Implementing Innovative Solutions

    The vast majority of digital financial services are still based on P2P and bill payments. How can we move to the next level and offer solutions that meet the mass market’s myriad of financial needs?  This course takes participants through a systematic process for developing...

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